Privacy policy

 

Last updated: July 16, 2025

Last updated: July 16, 2025

Welcome to Coco Matty — a proudly South African brand powered by SilverCloud Trading (Pty) Ltd. We operate this website and online store (www.cocomatty.co.za), including all related features, content, and tools, to provide you with a trusted and curated online shopping experience. Matnifique is hosted and powered by Shopify Inc., which enables us to deliver and improve our services securely and reliably.

This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you browse our website, place an order, or otherwise interact with our services.

By using our site or placing an order, you acknowledge that you’ve read and accepted the practices described below.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, shipping address, billing address, phone number, and email address.
  • Order & Payment Information: Transaction details, order history, and payment methods (processed securely via PayFast, PayStack, or EFT).
  • Account Details: If you create an account, we store your login credentials and preferences.
  • Device & Usage Data: Your IP address, browser type, time zone, and site interaction behavior (e.g. pages viewed, time spent).
  • Communication History: Any messages you send us via email, WhatsApp, contact forms, or order notes.

2. How We Collect Your Information

We collect personal information through:

  • Direct interactions: When you browse our site, place an order, sign up for our newsletter, or contact us.
  • Automated technologies: Like cookies, web beacons, and analytics tools that help us understand browsing behavior.
  • Third-party services: Like Shopify (our hosting platform), PayFast (for payments), and integrated tools for analytics and advertising.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including courier delivery and order tracking.
  • Send you order confirmations, updates, and occasional offers (if opted in).
  • Prevent fraud, secure our systems, and comply with legal obligations.
  • Improve your experience on our site by remembering preferences and personalizing content.

You may opt out of non-essential marketing communications at any time.

4. Disclosure of Personal Information

We only share your information where necessary:

  • With Shopify (our e-commerce platform provider)
  • With trusted service providers (e.g. PayFast, courier companies, email systems)
  • Where legally required, such as by SARS or in response to valid court orders
  • In the event of a business transfer (e.g. merger, acquisition, or sale)

We do not sell or rent your personal information to third parties.

5. Security & Data Retention

We take reasonable precautions to protect your information. However, no system is 100% secure.

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our terms.

6. International Transfers

As we use Shopify and related tools, your information may be stored or processed outside of South Africa, including in countries such as Canada or the USA. Shopify uses secure international transfer mechanisms (e.g. Standard Contractual Clauses) to protect your data.

7. Your Rights (POPIA/GDPR Compliance)

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion (subject to legal and operational constraints)
  • Withdraw consent for direct marketing communications

You can contact us any time at hello@cocomatty.co.za to request access, changes, or opt out.

8. Cookies & Tracking

We use cookies to improve site performance, remember user preferences, and help with analytics and advertising. You may disable cookies in your browser settings, but this may affect site functionality.

9. Third-Party Links

Our website may contain links to external websites or apps. We’re not responsible for their content or privacy practices, so please read their policies before interacting with them.

10. Children’s Privacy

Our site is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you're a parent and believe your child has shared personal data with us, please contact us to have it deleted.

11. Changes to This Policy

We may update this policy periodically to reflect changes in law, operations, or technology. The latest version will always be available at www.cocomatty.co.za and will include the “Last Updated” date at the top.

12. Contact Us

If you have any questions, concerns, or complaints about how your data is handled, please contact us at: hello@cocomatty.co.za