Refund policy

Due to the personalized nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations on custom-made doormats once your order is in production. Please double-check your spelling, design selection, and shipping address before placing your order.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package at hello@cocomatty.co.za with photos of the item and packaging. We’ll do our best to resolve the issue promptly.

Our goal is to ensure every Coco Matty mat is delivered with love and care.